The Most Commonly Asked Origami Owl® Questions: DO YOU OFFER ANY WARRANTIES ON YOUR MERCHANDISE?
We
strive for excellence in every area of our business. If you are not
completely head over heels in love with your new jewelry, you can
exchange any unworn items. The exchange policy does not include Party
Plan Design Specials.
Within 30 Days
You
can choose to exchange the item or receive a refund, less the cost of
shipping and handling if you request the refund within 30 days of
shipment and the product is received at the Origami Owl Returns Center
within an additional 7 days. Items that have been worn are not eligible
for returns. Items not in their original packaging are subject to a 10%
restocking fee. Items that are damaged within transit, break prior to
wearing; have a manufacturing defect or are missing from the shipment
which are reported by you to the Origami Owl® Returns Center within 30 of
shipment are eligible for exchange or refund if received in the Returns
Center within 7 days of reporting.
Examples of manufacturer defect:
- non-functional clasp
- abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
- jump ring or chain link that is not closed properly
- different from described length
- Epoxy (adhesive – glass or crystals are loose)
This
warranty does not cover merchandise damaged through normal wear,
accident or misuse (wearing in water, etc). Upon receipt of your order,
please check it carefully for accuracy.
HOW DO I CARE FOR MY JEWELRY?
Handle with care: The glass on your Living Lockets is fragile + can break. Handle with grace + caution.
Avoid water: Always remove your jewelry before entering water. Living Lockets are not waterproof.
Polish:
Our jewelry is made with real metals + will naturally tarnish with
time. To keep it looking as good as new, gently run all pieces with dry
polishing cloth in a circular motion until shine is restored.
Remove: Take off your jewelry when using harsh chemicals, applying beauty products or entering extreme heat or cold.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following forms of payment for online transactions: MasterCard, Visa + Discover.
At all of our in-home boutiques we accept: Cash, check, MasterCard, Visa, + Discover.
ARE THERE PRICE ADJUSTMENTS IF AN ITEM I PURCHASED GOES ON SALE?
We are very sorry, but at this time we do not offer price adjustments.
HOW DO I CONTACT ORIGAMI OWL?
To Contact O2, you can now go to the contact page on the O2 website. www.OrigamiOwl.com
To speak with a friendly Designer Care representative, call 888.491.0331 from 9 a.m. – 5 p.m. PST, Monday – Friday.
IS YOUR WEBSITE SECURE?
Origami
Owl is committed to protecting your personal information + providing a
secure online shopping experience. We use industry standard encryption +
password protection technologies such as an SSL (Secure Socket Layer).
This is a technology used by online sites to provide secure online
transactions.
WILL MY PERSONAL INFORMATION BE SHARED WITH ANY THIRD PARTIES?
At
Origami Owl, we value your privacy. It is our policy never to share,
sell, rent, barter or trade our mailing list or e-mail list to anyone or
any company – without exception!
WHO CAN SELL ORIGAMI OWL JEWELRY?
Our jewelry line will be available online + through Origami Owl Designers.
CAN A CONSULTANT BE A HOST?
You
sure can! However, hostess rewards are reserved to incentivize
individuals that are not Independent Designers to host a jewelry party
and are not intended for Active Designers.
WHAT ARE THE REQUIREMENTS FOR BECOMING AN ORIGAMI OWL DESIGNER?
As
an Origami Owl Designer, you have the opportunity to increase
friendships, to earn a competitive income + to develop professionally.
The basic requirements of becoming an Origami Owl Designer are as
follows:
- Must
be at least 12 years of age with a legal guardian signature (Please
note that a minor cannot be an account owner, but can be on the account
with their parent/legal guardian. It is important to understand that
minors are not legally capable of entering into a contact agreement
(Designer Agreement) and this is the reason they cannot be the main
account holder)
- Possess a government issued Social Security number
- Be a citizen or a permanent resident of the U.S.
- Sign + submit a completed Designer Agreement
HOW DO I PURCHASE JEWELRY?
Consultants
may order any variety of jewelry products from our collections at
30-50% off retail through their Origami Owl Back Office.
WHAT ARE THE PRICE LEVELS?
Most
of our jewelry will sell below $25, which is much more cost effective
than most of our direct selling competition. Unlike our competition, we
will be offering a variety of unique and one-of-a-kind styles that
cannot be duplicated. Origami Owl Jewelry is completely customizable and
can be designed to suit any price point with charms starting as low as
$5.00.
HOW DO I GENERATE INCOME?
Independent
Designers may grow flourishing businesses by selling Origami Owl’s line
of customizable jewelry at in-home boutique jewelry parties, events,
through their personalized e-commerce website, as well as by mentoring
others on how to share Origami Owl’s unique jewelry experience. We offer
a very special, customizable product + the opportunity to earn money in
a career that’s fun + flexible.
HOW MUCH MONEY CAN I EXPECT TO EARN AS AN ORIGAMI OWL DESIGNER?
The
best part of a career with Origami Owl is that there are so many ways
to be successful! The amount of money you may make as an Independent
Designer with Origami Owl will depend upon many factors including your
personal goals + the amount of time + effort you choose to invest in
your business. As a Designer, you determine how many hours you would
like to work. Many Independent Designers operate their businesses on a
part-time basis with the goal of meeting short-term financial goals.
Others elect to build their own business to the extent that they are
able to leave their current job and focus their full attention to
building their Origami Owl Business full time. Our Career Plan is
designed to provide the correct path for success and incentives that
will compensate you.
HOW MUCH INVENTORY DO I NEED TO PURCHASE AS AN ORIGAMI OWL DESIGNER?
The
first thing to remember is that purchasing inventory is an individual
decision and it’s certainly not a requirement for you to begin your
Origami Owl Business. We always recommend that you determine what
activity level you intend to pursue in your new venture and then, if
appropriate for your personal circumstances, invest in a level of
inventory that supports that activity.
As
you contemplate your decision, you may want to consider some of the
reasons why Origami Owl believes in maintaining an appropriate amount of
inventory is beneficial. Our Designers enjoy providing customers, who
build their custom jewelry, on the spot which certainly makes a case for
instant gratification and instant cash flow. We also believed that
having inventory on hand could help an Independent Designer feel more
motivated and committed to her Origami Owl business.
Origami
Owl provides a multitude of Company-published materials available that
contain excellent tips aimed at helping your business be a success. You
also have the opportunity to ask other successful Independent Designers,
such as your personal Mentor, for tips and advice on selling Origami
Owl Custom Jewelry.
HOW OFTEN DOES ORIGAMI OWL INTRODUCE NEW PRODUCTS?
In
a marketplace driven by innovation, it is critical to stay competitive
by introducing new products. Origami Owl is always innovating new
products in order to keep up with current trends. Limited-edition items
are introduced periodically and our one-of-a-kind collections will
always evolve and be at the forefront of our brand. Our custom jewelry
will always focus on being personal and unique to the individual.
We
occasionally will update our packaging to keep our presentation current
and fresh. Remember that we’re in the fashion business. Fashion is
always changing and different styles are being created. Fresh new
innovations in jewelry and unique one-of-a-kind pieces will always have a
special place in our hearts and the hearts of our Designers.
HOW DO I GET STARTED?
- What do I do first?
- You can Join by clicking HERE and using my Designer ID # 27972 then sign for your $149 starter kit.
- Anticipate the arrival of your Business Kit.
- Kick off your new profession as an Origami Owl Designer by holding your first Origami Owl Jewelry Party!
- How will I get paid?
- Designers
have the opportunity to sell products and instantly keep the profits.
For commission payments and orders from the Designers e-commerce website
the Designers will hold a Payquicker account and have their commission
fully loaded to that account. Designers will be given their own Origami
Owl Debit/Visit Card. They can use the funds or transfer them to their
own bank account.
- Can I transfer or sell my Origami Owl Independent Designer Business?
- No Origami Owl does not allow for for the transfer of a business.
ARE TAXES DEDUCTED FROM MY COMMISSION CHECKS?
Because
of the nature of the business each and every Independent Designer is
considered an independent contractor. Because of this structure it is
the responsibility of the Independent Designer to pay his or her Social
Security tax and any other applicable taxes. Origami Owl does not deduct
any taxes from an Independent Designers commission checks. Each year,
Origami Owl will issue a form (IRS Form 1099) to each Independent
Designer for the prior year’s earnings, provided they have earned at
least $600.00 U.S. dollars (the lowest amount in annual compensation
that must be reported to the IRS) in; incentives, override commissions,
including trip incentives and other reportable earnings.
ORDERS
MAY I STILL ORDER IF I LIVE OUTSIDE THE UNITED STATES?
At
this time, Origami Owl only accepts orders for the United States, U.S.
Territories and APO/FPO. For your protection, we will not ship
merchandise if we are unable to verify your billing address.
Orders
shipping to U.S. Territories may only be shipped via FedEx
International Priority® and may require additional business days for
delivery. Likewise, orders to APO/FPO ship via USPS and may also require
additional days for delivery.
We currently do not ship to Guam or Puerto Rico.
I’M HAVING PROBLEMS COMPLETING ORDER?
We will be happy to assist you. Please email our customer care center at:
Customercare@origamiowl.com
HOW DO I TRACK MY ORDER STATUS?
You
will receive an e-mail containing your tracking number once your order
ships. If you have any questions regarding your order please don’t
hesitate to contact us at
customercare@origamiowl.com.
HOW DO I CANCEL OR CHANGE MY ORDER?
Our
ordering systems are arranged in such a way as to provide immediate
selection and careful packing of your jewelry order. This allows us to
pick, pack and ship items with speed and accuracy. However, we
understand sometimes things happen, please contact us and we will do
everything we can to accommodate your needs. Sometimes, once an order
has been placed; we are unable to make any modifications to the order,
including cancellations. If you put an invalid address, your order will
ship to that address and be returned to the warehouse. A new shipment
will have to be generated and additional ship charges will apply. With
that being said, please make sure you have selected the appropriate item
upon submitting your purchase.
WHAT COULD DELAY MY ORDER?
Origami
Owl is committed to protecting our customer’s personal and financial
information from being used in a fraudulent manner. We take many
precautions in verifying the security and privacy of all orders. For
this reason, most items take a minimum of (1) one full business day
before being approved for shipment.
ONLINE SHOPPING EXCHANGE POLICIES
Origami
Owl® will politely accept exchanges from its online retail customers who
entrusted them by making a purchase at origamiowl.com. To exchange an
item purchased directly from an Origami Owl Independent Designer, please
contact your Designer directly. If your Designer cannot be located,
please call us and we will assist you with locating your nearest Origami
Owl Independent Designer.
*Exchanges must include a copy of the original invoice and be in its original unused condition.
INCORRECT OR FAULTY ITEMS:
Designers
are responsible for handling the exchange of damaged items for their
customers. Items that are damaged in transit, break prior to wearing or
have a manufacturing defect and are reported to the Origami Owl Returns
Center by a Designer within 30 days of shipment are eligible for
exchange.
- Replacements will be processed upon our receipt of faulty or damaged jewelry or item.
- Exchanges must include a copy of the original invoice along with any original tags or packaging.
- Replacement items ship free to customers at Origami Owl’s expense.
Contact
customercare@origamiowl.com with any questions you may have regarding returns.
WHERE IS ORIGAMI OWL® JEWELRY MANUFACTURED?
The
unique precedence that Origami Owl is setting is that a majority of its
jewelry is made by artisans in Asia. Each of our reputable suppliers
has been manufacturing jewelry for many years and has been a part of
stringent testing to make sure there are no unwarranted substances. We
take pride in every piece we manufacture that is why we have tested our
jewelry and certify that all of our items pass (CPSC) U.S. Consumer
Product Safety Commission testing. The fact that most of our creations
are one-of-a-kind jewelry is the hallmark of a fine company and party
plan organization. Join Origami Owl.
The above information was provided by www.origamiowl.com
